Consumer Terms and Conditions

Definitions
In these terms and conditions:

We, us and our refer to Craft Away, owned and operated by Bathroom Takeaway Ltd (registered in England and Wales under company number 09285647 and with its registered address at Unit 16 Floats Road, Roundthorn Industrial Estate, Manchester, England, M23 9LJ

you and your refer to the purchaser of any goods from us.

Contract means the contract between you and us for the sale by us to you of goods.

Goods means any goods or services you order from us.

Order means an order placed by you with us for the purchase of goods by clicking "place order" on the checkout page.

Consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession.

Checkout page means the page on our website entitled "checkout" which gives details of the goods, delivery address and options, payment method and a "place order" icon.

Website means our website at www.craft-away.co.uk

Business Sales

If you order goods other than as a consumer (e.g. because you are a business) then:

These terms and conditions do not apply; and

our business terms and conditions shall apply to your order and any resulting contract between you and us.

Terms of Contract

We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.

We have taken care to ensure that our website (including the help pages) and these terms and conditions do not contradict each other. However, if there are any inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our website.

All reasonable data provided at the time of order may be shared with sister firms.

When the contract is created

No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.

We are not obliged to accept your order.

We may cancel your order if we cannot supply the goods for any reason.

Description and price of goods

We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.

The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount.

You must also pay a delivery charge for the goods as indicated on our website at the checkout page.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. We may occasionally have to increase the price of goods, even after your order has been accepted by us. If we have to do this, then you may cancel your order.

 

 

Delivery

We will deliver the goods that you order to the delivery address you give when you place your order. Please note, Craft Away does not deliver outside of the UK*. Addresses that are not mainland UK but are still within the United Kingdom may also be excluded or incur additional delivery charges. We advise customers contact us to enquire before placing any orders outside mainland UK.

Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.

If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case, we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.

If you give us an incorrect or incomplete delivery address and as a result, we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case, we will refund the price of the goods, but we shall be entitled to keep the amount of money you paid for delivery.

If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards.

We aim to dispatch all orders as soon as possible, in the majority of cases this is done the same day. Once your order has been packed and dispatched we will send you an e-mail confirming this, along with tracking details of the parcel(s). Please note that orders are only dispatched Monday to Friday, excluding Bank Holidays. Orders placed over the weekend or on a Bank Holiday will be dispatched the next working day. Please note we do not dispatch orders or delivery on a Saturday or Sunday.

We do operate using third party couriers where neccessary and cannot be held responsible for any unforeseen delays once items are dispatched and within the courier's network.

Whilst we aim to fulfil all orders within the estimated time, this is unfortunately never guaranteed.

We recommend that you order in plenty of time prior to your event to ensure you have received the product and are completely happy with it.

Orders of £30 or over will be delivered free of charge on a standard delivery service to UK Mainland postcodes.

Please note, postcodes below are excluded:
AB, BT, DD, FK, GY, HS, IM, IV, JE, KA, KW, PA20-78, PH, TR21-25, ZE

*If you are outside of the UK and would like to order from us, you may be able to arrange your own courier to collect from us however this is at the discretion of Craft Away. Craft Away will accept no liability for damage or loss when a delivery or return is arranged by the customer. Please contact us for further information.

Your right to cancel

You may cancel the contract under the Consumer Contracts Regulations by notifying us you wish to cancel the contract and ensuring the product is returned to us no later than 30 days after we deliver the goods.

You may not cancel your contract with us under the Consumer Contracts Regulations where any item has been specially ordered or manufactured for you.

If you cancel the contract under the Consumer Contracts Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us.

If you cancel the contract under the Consumer Contracts Regulations you must return the goods to us at your own expense.

If you cancel the contract under the Consumer Contracts Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.

Once you have been issued with a tracking number for your order we are no longer able to stop the order, and you will have to return the order to us inline with our terms & conditions.

Faulty Goods

In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.

You should notify us as soon as possible if you discover that any goods are faulty goods.

Our website gives details of how to notify us of any faulty goods and how to arrange for the problem to be resolved. We strongly recommend that you call our customer service team on 01522 214462

If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not, in fact, faulty goods.

Returning Goods

When you return goods to us for any reason (for example because you have cancelled the contract under the Consumer Contracts Regulations or because you think they are defective goods):

You must ensure that they are properly and securely packaged and labelled with our address;

You are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and

You are responsible for any damage or loss in transit where you arrange the transport either for collection or return.

Vouchers, Gift Cards and Promo Codes

Vouchers/Gift cards/Promo codes may only be redeemed through the web

A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

Any discounts attached to Vouchers/Gift Cards or Promo codes apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.

We reserve the right to exclude the use of voucher codes on specific products. Vouchers will not be applied in conjunction with any existing account credit.

We reserve the right to withdraw or deactivate any for any reason at any time.

Force Majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.

Limitation of Liability

We shall not be liable to you for any loss or damage:

Where there is no breach of a legal duty owed to you by us or by our employees or agents;

Where such loss or damage is not reasonably foreseeable to us when we accept your order; or

to the extent that any increase in loss or damage results from breach by you of any term of the contract.

Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.

These terms and conditions do not affect your statutory rights.

Images

Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.

Law

These terms and conditions and the contract are subject to English law.