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Our Promises
We pride ourselves on providing excellent advice, customer service and Real Value. Everyday.
In line with our philosophy, our promises are simple: We offer fantastic quality prices with hugely competitive pricing to keep our customers coming
back time and time again. Whatever your looking for, our team of experts are on hand to help with anything you might need!
30 Day money back guarantee
If for any reason you’re not happy with your purchase, returning an item is easy, simply give our Customer Service team a call on 01522 214462 for more information. We’re happy to offer a full refund within 30 days of receipt providing the item is unused, in its original packaging in a resaleable condition. See our Returns Policy Page here.
Price guarantee
At Craft Away, we’re proud to offer highly competitive pricing within our industry. So if you’ve found a like-for-like item cheaper elsewhere, we will always do our best to price match it. Call or email us for more information on price matching at: sales@craft-away.co.uk. or by calling us on: 01522 214462.